How long will my order take to deliver?

Your order should take between 10 to 35 business days to arrive at your doorstep.

Will I have to pay any customs fees?

We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers responsibility to pay the balance.

What are my payment options?

We accept payments by Paypal, Visa, MasterCard and American Express.

What are my delivery options?

We currently only offer one standard shipping option, which is free.

How secure is your site?

Twisted Habits processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the highest level of certification. We take security very seriously! All payments are verified by Stripe to prevent fraud.

Where is my order?

You will receive an email with tracking information once your order is dispatched.

How do I track my parcel?

You can track your parcel via the email we sent you.

When will I receive my parcel?

Once your order is shipped, it will take between 10 to 35 business days to be delivered. Depending on the receiving country’s custom restrictions, this may, unfortunately, take longer.

Can I return or exchange an item?

Absolutely. We offer a 30 day refund and exchange time from the date you receive your parcel. Read our Refund Policy page for more info.

What if I received a faulty item?

If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.